Gerente de Cobranza

Responsibilities

• Ensure the fulfillment of goals and indicators for the assigned debt collection portfolio.
• Maximize portfolio recovery through the management of internal call centers and external collection agencies.
• Perform physical supervision and virtual work reviews of assigned collection agencies to validate management processes.
• Provide and support strategies, work lines, rules, procedures, and necessary training to achieve established goals.
• Ensure compliance with internal and external management regulations in accordance with the Collection Regulatory Framework.
• Implement projects, develop work plans, coordinate resources, and resolve issues arising during implementation.
• Validate and ensure the timely completion of administrative activities derived from collection management.

Requirements

• Professional degree with a verifiable title.
• Minimum 3 years of experience in the Banking sector and/or Credit Collection.
• Minimum 3 years of experience in Multichannel Contact Centers.
• Proficiency in Microsoft Office and collection management or multichannel contact center systems.
• Availability to travel monthly (once a month or every 15 days).

About the Company

Banorte is a leading financial institution in Mexico, driven by a combination of solidarity, innovation, respect, loyalty, and responsibility. We seek unique and extraordinary talent to drive the transformation and innovation of the country, acting as a strong ally for Mexico's growth.