Gerente de Aplicativos de RH

Responsibilities

• Ensure the operational continuity, availability, and stability of HR applications.
• Resolve incidents efficiently by prioritizing based on business impact and meeting established SLAs.
• Provide excellent user support by translating business needs into technical solutions.
• Manage internal processes including incidents, requirements, problems, and changes.
• Drive continuous service improvement by identifying recurring issues and proposing automations.
• Coordinate with third-party providers to ensure compliance with service level agreements.
• Optimize the use of ServiceNow for ticket management, data quality, and operational reporting.

Requirements

• Professional degree in Systems Engineering, Information Technology, or Systems Development.
• 2 to 3 years of experience in operational application support.
• Proven experience in Help Desk (N1/N2) and enterprise application support.
• Technical proficiency in SQL and Python programming.
• Strong knowledge of ServiceNow and ITIL methodologies.
• Fluency in both Spanish and English.
• Ability to work onsite in Monterrey, Nuevo León.
• Availability to travel if required.

About the Company

Banorte is a leading financial institution in Mexico, driven by innovation, solidarity, and responsibility. We seek extraordinary talent to help drive the country's transformation and growth through excellence in the financial sector.