
Posted 2 days ago
Gerente Controversias
BanorteGerente Controversias
Requirements
Licenciatura en Administración, Contaduría, Actuaría, Ingeniería o Ciencia de Datos, 5 años de experiencia, Experiencia en controversias interbancarias (emisora), Conocimiento de ecosistema interbancario (ABM, Visa, MasterCard), Conocimiento de regulaciones (Banxico, CNBV, Condusef), Manejo de SIA, SAC y VROL, Inglés básico
Skills
BankingFintech
About the role
Responsibilities
- Lead and develop the Interbank Controversies team, providing clear direction during organizational transitions.
- Ensure end-to-end operation of interbank controversies from the issuer perspective, including reception, analysis, and resolution.
- Manage regulatory and network timelines for Visa and Mastercard.
- Oversee high-volume operations with a focus on efficiency, quality, and response times.
- Guarantee compliance with applicable regulations from Banxico, CNBV, and Condusef.
- Identify, evaluate, and mitigate operational and financial risks associated with controversies.
- Coordinate with key departments such as payment methods, fraud, operations, legal, and compliance.
Requirements
- Bachelor's degree in Administration, Accounting, Actuarial Science, Engineering, Data Science, or a related field.
- 5 years of professional experience.
- Direct experience in interbank controversies (issuer side).
- Deep knowledge of the interbank ecosystem (ABM, Visa, Mastercard) and credit card portfolios.
- Proficiency with SIA (Sistema Integral de Aclaraciones), SAC (Sistema Aclaraciones Carnet), and VROL (Visa Resolve Online).
- Knowledge of regulatory frameworks including Banxico, CNBV, and Condusef.
- Basic English proficiency.
About the Company
Banorte is a leading financial institution in Mexico, driven by a culture of innovation, solidarity, and responsibility. We seek extraordinary talent to help drive the country's transformation and growth.
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Banorte · Mexico City
