Gerente Controversias

Responsibilities

• Lead and develop the Interbank Controversies team, providing clear direction during organizational transitions.
• Ensure end-to-end operation of interbank controversies from the issuer perspective, including reception, analysis, and resolution.
• Manage regulatory and network timelines for Visa and Mastercard.
• Oversee high-volume operations with a focus on efficiency, quality, and response times.
• Guarantee compliance with applicable regulations from Banxico, CNBV, and Condusef.
• Identify, evaluate, and mitigate operational and financial risks associated with controversies.
• Coordinate with key departments such as payment methods, fraud, operations, legal, and compliance.

Requirements

• Bachelor's degree in Administration, Accounting, Actuarial Science, Engineering, Data Science, or a related field.
• 5 years of professional experience.
• Direct experience in interbank controversies (issuer side).
• Deep knowledge of the interbank ecosystem (ABM, Visa, Mastercard) and credit card portfolios.
• Proficiency with SIA (Sistema Integral de Aclaraciones), SAC (Sistema Aclaraciones Carnet), and VROL (Visa Resolve Online).
• Knowledge of regulatory frameworks including Banxico, CNBV, and Condusef.
• Basic English proficiency.

About the Company

Banorte is a leading financial institution in Mexico, driven by a culture of innovation, solidarity, and responsibility. We seek extraordinary talent to help drive the country's transformation and growth.