Posted 5 hours ago
Genesys Cloud Architect
MiratechGenesys Cloud Architect
Perks & benefits
Health InsuranceRelocation Allowance
Requirements
7+ years contact center experience, Genesys Cloud CX expertise, API integration experience, SIP infrastructure knowledge
Skills
Genesys CloudCloud Architecture
About the role
Responsibilities
- Lead the end-to-end architecture and design of Genesys Cloud CX solutions
- Translate business requirements into scalable, secure, and high-performing technical designs
- Define and drive the technical roadmap for contact center and CX platforms
- Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
- Provide hands-on technical leadership across solution design, development, testing, and deployment phases
- Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
- Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
- Ensure solutions meet security, compliance, and performance requirements
- Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Requirements
- 7+ years of experience in contact center technologies
- Strong expertise in Genesys Cloud CX solutions
- Proven experience in designing and delivering large-scale cloud contact center solutions
- Knowledge of IVR, call flows, routing strategies, and Omnichannel solutions
- Experience with Workforce Management (WFM), call recording, and analytics
- Hands-on experience with API integrations (REST/SOAP) and microservices architecture
- Experience integrating Genesys Cloud CX with CRM platforms like Salesforce, Microsoft Dynamics, or ServiceNow
- Deep knowledge of SIP infrastructure, SIP protocol, and Session Border Controllers (SBCs)
Benefits
- Competitive Pay and Benefits including health insurance
- Relocation program
- Work From Anywhere Culture
- Professional development opportunities and certification programs
- Mentorship and talent investment programs
About the Company
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. We are a values-driven organization with a culture of Relentless Performance, operating across 5 continents and over 25 countries.
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Miratech · Texas City
