Genesys Cloud Architect

Responsibilities

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Requirements

• 7+ years of experience in contact center technologies
• Strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Knowledge of IVR, call flows, routing strategies, and Omnichannel solutions
• Experience with Workforce Management (WFM), call recording, and analytics
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms like Salesforce, Microsoft Dynamics, or ServiceNow
• Deep knowledge of SIP infrastructure, including SIP protocol and Session Border Controllers (SBCs)

About the Company

Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. Operating across 5 continents, Miratech helps visionaries change the world through relentless performance and technological innovation.