General Manager & Site Director

About the Company

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. We combine innovative technology with high-quality clinical care to transform lives.

Responsibilities

• Lead the transition of pharmacy operations and logistics from a start-up to a nationally significant business
• Oversee end-to-end operations including dispensing, fulfilment, patient communications, and clinical services
• Drive the technology and automation roadmap, including WMS, dispensing systems, and carrier integrations
• Manage a 24/7 operation ensuring resilience, shift structure, and high performance
• Own commercial performance metrics such as cost per order, throughput, and shrinkage
• Lead and develop a high-performing team of 150+ people
• Maintain regulatory and compliance accountability with GPhC, CQC, and controlled drug frameworks

Requirements

• Proven track record of scaling a high-volume operation from early stage to significant scale
• Experience leading teams of 150+ people in fast-paced, shift-based environments
• Direct experience driving technology and automation decisions (WMS, workflow redesign, or system integrations)
• Experience operating within a regulated environment (pharmacy, healthcare, food safety, or equivalent)
• Hands-on, visible leadership style with a focus on workflow redesign and problem-solving
• Strong commercial ownership and ability to manage costs and key performance metrics

Preferred Qualifications

• Direct pharmacy or online pharmacy operations experience
• Experience designing patient journeys or clinical care pathways
• Superintendent Pharmacist experience or willingness to hold SP responsibilities
• Exposure to NPS or patient safety incident frameworks in a clinical context
• Experience collaborating with product or technology teams to build patient-facing tools

Benefits

• Competitive salary and significant performance-related bonus
• 25 days annual leave (rising to 30 days over three years) plus 8 bank holidays
• Pension scheme with up to 5% employer-matched contributions
• Private healthcare
• Enhanced maternity and paternity leave
• Flexible working options
• Cycle-to-work and EV schemes