General Manager, Pharmacy Operations

About the Company

Chapter 2 is a global talent acquisition powerhouse that redefines the traditional RPO model by blending people, processes, and cutting-edge technology. Having grown 1300% in just two years, they deliver faster, smarter, and more cost-effective solutions for organizations across the UK, South Africa, the US, and Germany.

Responsibilities

• Take full operational ownership from dispensing and fulfilment through to clinical governance, team leadership, and commercial performance
• Lead and scale high-volume, regulated operations
• Manage large shift-based teams in a 24/7 environment
• Drive operational throughput while maintaining strict quality and compliance standards
• Provide hands-on, visible leadership on the floor to build high-performing teams

Requirements

• Senior operational leadership experience at Head of Operations, Director, or GM level with full P&L accountability
• Proven experience scaling teams of 150+ people in a 24/7 shift-based, regulated environment
• Track record of building or significantly rebuilding an operation
• Background in a regulated sector such as pharmacy, healthcare, pharmaceutical supply chain, food manufacturing, or industrial logistics
• Ability to provide daily on-site presence in South East England/London

Preferred Qualifications

• Direct experience in pharmacy, healthcare operations, or pharmaceutical fulfilment at scale
• Familiarity with GPhC, CQC, or equivalent regulatory frameworks
• Experience partnering with technology or product teams to improve operational systems
• Exposure to patient journey design or clinical pathways
• GPhC registered pharmacist status

Benefits

• Competitive and negotiable salary
• 25 days annual leave rising to 30 after two years, plus 8 bank holidays
• 5% employer pension contribution
• Enhanced maternity and paternity leave
• Work-from-home flexibility
• Cycle-to-work scheme