General Manager

Responsibilities

• Lead a high-performing Pet Care Center by managing people, performance, and operational excellence.
• Champion the health, safety, and humane care of all animals in accordance with Petco standards.
• Build and lead an inclusive, energized team through hiring, training, coaching, and talent development.
• Drive sales growth, profitability, and operational excellence by analyzing financial and operational results.
• Manage labor, payroll, and expenses to maximize productivity and business results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.
• Maintain store appearance, cleanliness, and strict adherence to security and loss prevention protocols.

Requirements

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Preferred Qualifications

• High school diploma or GED.
• Experience in a retail environment managing diverse teams.

Benefits

• Purpose-driven work that makes a real difference in the lives of pets and people.
• Growth opportunities through structured development programs and career pathways.
• A collaborative culture that values authenticity, inclusion, and teamwork.

About the Company

Petco is a leader in pet wellness, dedicated to helping pets live their best lives. With over 60 years of experience, we nurture the pet-human bond through products, services, and expert support across more than 1,500 stores in the U.S., Mexico, and Puerto Rico.