General Manager

About the Company

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. We believe that what makes a great day at work is the people on your team and the problems you get to solve together.

Responsibilities

• Manage daily operations of 10-12 locations in the Los Angeles market
• Oversee a team of 20+ hospitality and operations staff, including Assistant GMs and Member Experience Managers
• Drive strategic direction for the market, focusing on customer experience, sales, and operational excellence
• Maintain full ownership of the market P&L, managing Unit EBITDA and NPS metrics
• Manage locally-based Area Sales Leads and oversee complex sales deals
• Partner with cross-functional teams in Facilities and Member Tech to deliver best-in-class member experiences

Requirements

• Proven track record in multi-unit management leading teams of 10+
• Experience with P&L management and driving financial performance
• Experience managing sales teams in an in-person, direct-to-customer environment
• Background in high-touch service or hospitality environments
• Ability to coach and inspire high-performance teams

Benefits

• Annual bonus based on individual and company performance
• Heavily subsidized healthcare plans
• Generous paid time off
• Long-term incentive plan
• Wellness programs and professional development grants
• 401k plan