General Manager

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants
• Communicating goals, expectations, and procedures to staff members
• Setting and achieving membership and revenue goals and tracking KPIs
• Providing constructive feedback to staff members on performance
• Ensuring high-quality customer service by addressing member concerns and resolving issues
• Supervising the maintenance and cleanliness of the facility, equipment, and common areas
• Ensuring compliance with health and safety regulations and implementing safety protocols

Requirements

• 2 years of sales management experience
• 3-4 years of customer service experience
• Prior experience or strong interest in the fitness industry
• Excellent MS Office skills
• Ability to pass a background check
• CPR certification required within 30 days of hire
• Ability to lift more than 40 lbs routinely and repetitively

Preferred Qualifications

• Strong communication and relationship building skills
• Excellent detail orientation and time management
• Systematic approach to problem solving

Benefits

• Free membership for you and one family member
• Discounted Personal Training and merchandise
• Daily Pay access
• Group Health, dental, vision, and Supplemental Life insurance
• 401(k) with company matching
• Personal education growth options via Sophia Learning