General Manager

Responsibilities

• Provide strategic and operational leadership to ensure exceptional hospitality and support services for cancer patients and caregivers
• Lead, coach, and develop lodge staff to foster a culture of service excellence and accountability
• Oversee all lodge operations, including guest services, facility maintenance, and compliance with ACS standards
• Drive the implementation of strategic initiatives to optimize lodge operations
• Enhance community partnerships, donor engagement, and volunteer participation
• Manage budgets, monitor financial performance, and implement cost-effective operational strategies
• Track and report key performance metrics to inform continuous improvement

Requirements

• 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management
• Proven leadership experience in a nonprofit, healthcare, or hospitality setting
• Proficiency in Microsoft Office Suite and hotel management systems (HMS)
• Strong communication, interpersonal, and organizational skills
• Ability to manage budgets and financial performance
• Must live within communicable distance to Hope Lodge New Orleans

Preferred Qualifications

• Bachelor's Degree

Benefits

• Generous paid time off policy
• Medical and dental insurance
• Retirement benefits
• Wellness programs
• Professional development programs

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities and support our lifesaving mission.