General Assistant

Responsibilities

• Manage dispatch by supervising the rapid handover of dishes to riders and resolving real-time issues between kitchens and partners
• Ensure food safety by performing daily HACCP and safety checks to maintain high hygiene standards
• Resolve customer complaints as the first point of contact using internal processes to ensure a successful customer journey
• Collaborate with the Site Manager and Assistant Manager to achieve KPIs and maintain high service quality
• Drive site operations by managing opening and closing procedures and performing various roles on-site as needed

Requirements

• Strong multitasking ability with the capacity to manage high volumes of information and operational challenges simultaneously
• Excellent communication skills, both oral and written, to liaise with partners and customers
• Proactive mindset with a demonstrated ability to anticipate needs and act autonomously
• Solid understanding of food safety and HACCP standards

Preferred Qualifications

• Previous operational experience in a restaurant or kitchen environment
• Certifications in first aid, fire safety, or food safety
• Proficiency in English to collaborate with international teams

About the Company

Deliveroo is a global marketplace transforming how people eat. Our Editions hubs are delivery-only sites that allow top restaurants to expand into new areas. Now part of DoorDash, we combine scale and ambition to create seamless connections between riders, restaurants, and customers.