GenAI Account Manager

Responsibilities

• Serve as the primary day-to-day client contact, building trust through proactive communication and follow-through
• Partner with clients to translate business objectives into clear creative direction and strategic messaging
• Lead brief intake by joining media and client calls to capture all necessary project inputs
• Write clear, complete creative briefs including success metrics, deliverable definitions, and scope parameters
• Use AI tools to support brief intake and optimize efficiency throughout the creative development process
• Lead adoption of GenAI-enabled workflows, ensuring brand safety and content provenance
• Manage scope and coordinate across creative, motion, design, copy, compliance, and project management teams
• Track status across multiple concurrent workstreams and identify risks early
• Guide the feedback and approval process, maintaining version control across rounds
• Ensure all deliverables align with brand guidelines and product specifications
• Build and refine production tools such as brief templates and approval flows

Requirements

• Proven account management or client services experience in an agency or in-house studio environment
• Ability to act as a strategic partner connecting business goals to creative outputs
• Strong briefing skills with the ability to translate vague requests into actionable briefs
• Excellent organization and prioritization skills for managing multiple projects and tight deadlines
• QA mindset with attention to detail regarding specs, messaging, and versioning
• Proficiency with Microsoft 365 and familiarity with project management platforms like Workfront
• Proficiency with Gen AI tools relevant to account management and content production
• Experience building or contributing to AI-assisted workflows
• Ability to critically evaluate AI outputs for brand safety and compliance

About the Company

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As a part of The Brandtech Group, we leverage cutting-edge AI technology to revolutionise how we create and deliver work.