Gainsight Engineer

Responsibilities

• Lead the technical development and optimization of the Gainsight Customer Success Platform through configuration, data integration, and workflow automation.
• Own the configuration of Gainsight features including Rules Engine, Journey Orchestrator, CTAs, Scorecards, Programs, and Playbooks.
• Design and implement customer lifecycle programs to automate onboarding, health scoring, renewal risk, and expansion signals.
• Build and maintain end-to-end integrations between Gainsight and platforms such as Salesforce and product telemetry systems.
• Implement and maintain AI-based engagement scoring, sentiment analysis, and churn prediction within the platform.
• Build business-centric reports and dashboards using Reporting 2.0 and CX Center.
• Support end users by resolving platform issues and training power users.

Requirements

• 2–4 years of experience with Gainsight development and administration.
• Bachelor's degree in Computer Science or a related field.
• Proven ability to configure Rules Engine, Programs, Scorecards, and playbooks.
• Strong SQL skills, specifically with joins, aggregations, and nested queries.
• Gainsight Level 3 Admin Certification or equivalent professional experience.
• Experience integrating multiple systems and working with APIs.
• Excellent communication skills and ability to work within a globally distributed team.

Preferred Qualifications

• Familiarity with CRM platforms such as Salesforce or Dynamics 365.
• Expertise in working with Web services and APIs (RESTful and SOAP).
• Ability to produce architecture diagrams and integration specifications.
• Exposure to AI/ML tools like OpenAI, Azure Cognitive Services, or Gainsight AI.
• Experience with Git version control or similar ALM tooling.

About the Company

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.