Functions & Guest Experience Manager

Responsibilities

• Manage events from initial enquiry through to successful execution
• Maintain professional and timely communication with clients
• Prepare quotations, confirmations, and event documentation
• Coordinate with internal departments to ensure seamless event delivery
• Lead event briefings and oversee operational execution on the day of the event
• Ensure all functions are delivered in line with Babylonstoren’s standards and culture
• Create exceptional guest experiences through outstanding attention to detail and service excellence

Requirements

• Minimum of 3 years’ management experience within restaurants, hotels, lodges, wine estates, or event environments
• Proven experience managing weddings, conferences, private functions, and group bookings
• Strong administrative and organisational skills
• Experience with quotations, budgeting, payments, and event planning
• Proficient in Microsoft Excel and administrative reporting
• Excellent verbal and written communication skills

About the Company

Babylonstoren is a premier destination offering unique experiences across its wine estate, including Babel, Ou Bakkery, and various function venues.