Front Office/Case Manager

Responsibilities

• Greet patients and visitors with professionalism and warmth
• Manage multi-line phones, scheduling, and check-in/check-out
• Verify insurance benefits and collect patient payments accurately
• Maintain precise, complete patient records and intake documentation
• Support smooth patient flow and communication between departments
• Manage patient care plans from start to finish within an integrated care model
• Monitor treatment plan compliance; follow up on missed visits and schedule re-exams
• Coordinate care and communication between chiropractic, rehab, and medical providers
• Conduct patient financial consultations and set up payment arrangements
• Keep case documentation complete, accurate, and audit-ready

Requirements

• Detail-oriented with strong organizational and follow-through skills
• Able to run a busy front desk and active case files without dropping either
• Clear communicator comfortable explaining care plans, schedules, and finances to patients
• Tech-comfortable and quick to master new systems; EHR experience a plus
• Healthcare or medical office experience preferred
• Case management or patient coordination experience preferred
• Experience in an integrated chiropractic/medical practice preferred
• Bilingual English/Spanish preferred

Benefits

• Monday–Friday schedule, no weekends
• Performance-based bonus opportunities
• Health insurance and retirement plan with employer match
• Paid time off and employee discounts
• Structured training in patient case management
• Defined growth path within the practice

About the Company

Markson Chiropractic & Medical has served the South Florida community for more than 30 years as a multidisciplinary practice combining chiropractic, rehabilitation, and medical care under one roof.