Front Office Team Member

Responsibilities

• Provide high-quality service to guests during check-in, check-out, and throughout their stay
• Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted timely
• Follow strict security procedures regarding credit transactions, room keys, and guest confidentiality
• Manage communication channels between guests and all hotel departments via verbal and written messages
• Promote hotel facilities and maximize sales through product knowledge and active selling
• Ensure a concise and professional handover at the end of every shift
• Comply with all Health & Safety policies and departmental service standards

Requirements

• Strong organizational skills and attention to detail
• Ability to work effectively as part of a team
• Flexibility to work various shifts including early, late, and night rotations
• Excellent communication and customer service skills

Preferred Qualifications

• Previous experience working in a hotel reception role
• Knowledge of Opera Cloud property management system

Benefits

• Competitive hourly rates: £14.80 for day shifts and £15.30 for night shifts
• Complimentary meals on duty and provided uniforms
• Worldwide travel perks through the Accor network
• 28 days of holiday (increasing yearly up to 33 days)
• Pension scheme and personal development programs

About the Company

ibis London Blackfriars is part of the Accor network, a worldwide leader in hospitality. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. We are an inclusive company committed to attracting and promoting diverse talent.