Front Office Supervisor

Responsibilities

• Oversee and support front desk agents during assigned shifts to ensure efficient and courteous service
• Assist with guest check-in/check-out, room assignments, and billing inquiries
• Handle VIP arrivals, special requests, and service recovery with professionalism and discretion
• Train and mentor new front desk agents to ensure consistent performance and knowledge of procedures
• Coordinate with housekeeping, concierge, and other departments to fulfill guest needs
• Monitor guest feedback and ensure qualitative Forbes Five Star standards are met
• Maintain accurate records of guest interactions, preferences, and service notes
• Support the Assistant Manager in shift planning, reporting, and operational tasks

Requirements

• Minimum 2–3 years of experience in front office or guest services, preferably in a luxury hospitality setting
• Prior experience and training with Forbes Travel Guide standards required
• Proficiency in property management systems (PMS) and Microsoft Office
• Fluency in English; additional languages are a plus
• Strong leadership, communication, and problem-solving abilities
• Ability to work a flexible schedule, including weekends, holidays, and evenings

Benefits

• Attractive salary paid in local currency (AED)
• Excellent leave policy
• Comprehensive healthcare package and life insurance
• Incentive programs and other employee benefits

About the Company

Wynn Al Marjan Island is an upcoming opulent and entertaining beachside destination in the United Arab Emirates. Scheduled to open in 2027, this integrated resort will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa, offering a world-class experience for discerning guests.