Front Office Supervisor

Responsibilities

• Oversee the reception team to ensure all aspects of the guest journey and experience are delivered at the highest level
• Supervise front desk operations to ensure smooth and efficient service
• Proactively work to meet guest requirements and maintain seamless department functioning
• Embody patience and empathy while taking ownership of guest interactions and problem resolution

Requirements

• Previous experience in a similar supervisory role, preferably within a chain hotel
• Strong communication skills in both Polish and English
• Proven ability to work effectively within a team to ensure guest satisfaction
• Excellent problem-solving skills and attention to detail
• A positive "Yes I Can!" attitude and a passion for exceptional service

Benefits

• Competitive benefits package including special rates for team members, friends, and family at our hotels
• Extensive development opportunities through individual development plans and the Radisson Academy
• Access to a wide range of training programs to support continuous learning
• Healthcare options and the possibility of joining group insurance
• Employee meals in the staff canteen and unlimited coffee

About the Company

Radisson Hotel Group is one of the largest hotel groups in the world, featuring nine distinct brands and over 1,160 hotels across 95 countries. Our core brand promise is "Every Moment Matters," driven by our signature "Yes I Can!" service ethos.