Front Office Supervisor

Responsibilities

• Supervise daily front desk operations, including guest registration, check-in, and check-out processes
• Manage hotel occupancy, room status, and ensure all guest requests and special preferences are met
• Oversee payment methods, handle disputed charges, and ensure compliance with credit policies
• Coordinate with Housekeeping and other departments regarding room moves, arrivals, and amenities
• Lead team briefings and participate in the training and development of front desk associates
• Resolve guest issues efficiently to ensure high levels of satisfaction and positive feedback
• Ensure all front office staff follow standard operating procedures and maintain a clean, professional workspace

Requirements

• Proven experience with OPERA Cloud is mandatory
• Strong verbal communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively as part of a team in a fast-paced environment
• A positive, "Yes I Can!" attitude and a passion for exceptional guest service

Benefits

• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% discount for Friends & Family
• Exclusive discounts on breakfast, food, beverage, and spa services
• Opportunities for professional growth, learning, and career development

About the Company

Radisson Hotel Group is one of the world's largest hotel groups, featuring ten distinctive brands and over 1,500 hotels across more than 95 countries. Driven by our "Every Moment Matters" promise and a signature "Yes I Can!" service ethos, we empower our people to be "Moment Makers" and deliver extraordinary hospitality experiences.