Front Office Supervisor

Responsibilities

• Manage hotel occupancy, room status, and daily handovers
• Coordinate guest arrivals, room assignments, and special requests with Housekeeping
• Handle guest check-in and check-out processes, including registration and payment verification
• Supervise cash handling procedures and ensure compliance with credit policies
• Resolve guest problems efficiently and manage night operations
• Train and develop front desk associates on SOPs and service standards
• Maintain accurate guest profiles and update property management systems

Requirements

• Mandatory experience with OPERA Cloud
• Strong verbal communication skills
• Creative problem-solving abilities
• Ability to work as part of a team in a fast-paced environment
• High attention to detail and a positive attitude

Preferred Qualifications

• Previous experience in a similar supervisory position

Benefits

• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Minimum 30% discount for Friends & Family
• Exclusive discounts on Food & Beverage, Spa, and more
• Opportunities for career growth and professional development

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries.