Front Office Supervisor

Responsibilities

• Assist in the smooth running of the front office department to ensure property and company standards are met
• Lead and collaborate with the team to maximize guest satisfaction and resolve enquiries
• Support front office strategies and objectives, deputizing for the Head of Department when necessary
• Foster a culture of growth, development, and performance within the team
• Control departmental costs and inventory to attain target productivity levels
• Build effective working relationships with internal and external stakeholders
• Implement guest engagement programmes, including environmental and conservation initiatives
• Ensure adherence to all legislation and due diligence requirements for audits

Requirements

• Proven experience in a front office position, ideally in a hotel environment
• Strong leadership skills with a hands-on, lead-by-example approach
• Commitment to exceptional guest service and the hospitality industry
• Ability to find creative solutions and offer professional recommendations
• Strong communication and listening skills
• Proficiency with Microsoft Office, especially Excel
• Ability to handle multiple challenging priorities and work across cultures

Benefits

• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on Breakfast, Food & Beverage, Spa, and more
• Opportunities for career development and continuous learning

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries.