Front Office Supervisor

About the Company

Palazzo Sanzio Roma is a brand new hotel opening in the heart of the city, located in Trastevere. Designed within an Umbertine era palace, the property offers 71 rooms, including 12 suites, a luxury restaurant, a rooftop panoramic bar, and a state-of-the-art gym.

Responsibilities

• Supervise and lead the Front Office team by setting a positive example
• Ensure all aspects of the guest stay and experience are of the highest level
• Manage unexpected issues with patience, empathy, and a strong personality
• Work proactively as an integral part of the team to ensure guest satisfaction and smooth Front Office operations

Requirements

• Flexibility and a positive "Yes I Can!" approach
• Strong attention to detail
• Creative problem-solving skills
• Ability to provide exceptional service
• Teamwork skills to ensure guest satisfaction
• Excellent communication skills
• Fluent English is essential; other languages are a plus
• Previous experience in a similar position is appreciated but not essential

Benefits

• Career growth, training, and development opportunities
• Inclusive and fun team environment
• Exclusive global and local benefits, including special rates for employees, friends, and family at hotels worldwide