Front Office Supervisor

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences and a warm welcome.
• Serve as a role model, sharing expertise and motivating the team to achieve high service standards.
• Oversee the completion of daily tasks, ensuring accuracy and timely execution.
• Manage guest arrivals and departures efficiently to ensure a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally to maintain high satisfaction levels.

Requirements

• Demonstrated leadership skills with the ability to manage and motivate a team.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting.
• Exceptional customer service skills and the ability to remain professional under pressure.
• Strong time management skills and the ability to prioritize tasks effectively.
• Impeccable professional presentation.
• Flexibility to work a rotating roster, including weekends, between 7:00am and 11:00pm.
• Must have valid working rights within Australia or New Zealand.

Benefits

• Career growth through dedicated learning and development programs.
• Exclusive hotel deals: 50% off stays at Minor Hotels in Australasia and 20% off for friends and family.
• International accommodation discounts across our global hotel brands.
• Retail rewards including cashback and discounts at over 400 top retailers in AU/NZ.
• Generous leave entitlements, including parental and birthday leave.
• Wellness support through EAP and tailored wellness programs.
• Exclusive health insurance offers and workplace banking benefits.

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, including Anantara, Avani, Oaks, and NH Hotels, span six continents. We are committed to investing in our people and fostering an outstanding workplace culture where every team member can thrive and succeed.