Front Office Supervisor

Responsibilities

• Lead and support the team in delivering exceptional guest experiences
• Serve as a role model and motivate the team to achieve high service standards
• Oversee the completion of daily tasks accurately and timely
• Manage guest arrivals and departures efficiently
• Address and resolve guest complaints promptly and professionally

Requirements

• Demonstrated leadership and team management skills
• Extensive background in the hospitality industry, ideally in hotels or resorts
• Exceptional customer service skills and professional demeanor
• Strong time management and prioritization abilities
• Impeccable professional presentation
• Flexibility to work weekends and rotating rosters (AM/PM shifts)
• Valid working rights for Australia or New Zealand

Benefits

• Career growth through learning and development programs
• 50% off stays at Minor Hotels in Australasia and 20% off for friends and family
• International accommodation discounts across global brands
• Retail rewards, cashback, and discounts at 400+ retailers
• Parental and birthday leave
• Wellness support and EAP

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing a global portfolio of 640 properties across more than 66 countries including brands like Anantara, Avani, Oaks, and NH Hotels.