Front Office Supervisor

Responsibilities

• Supervise front office operations including guest check-ins, check-outs, and room blocking
• Manage reservations and billing adjustments using Property Management Systems (PMS)
• Oversee telephone communications via PBX or switchboard systems
• Handle guest payments and resolve billing discrepancies using POS terminals
• Manage inventory and rate parity across OTA platforms such as Booking.com and Expedia
• Perform cash handling, reconciliation, and assist with night audit procedures
• Utilize CRM platforms to record guest preferences and manage feedback
• Prepare daily sales reports, occupancy forecasts, and VIP arrival summaries
• Ensure compliance with local regulations and maintain security through key encoding systems

Requirements

• 1-3 years of experience in front office or hospitality supervision
• Proficiency in Property Management Systems (PMS)
• Strong knowledge of POS systems and cash handling/reconciliation
• Familiarity with OTA platforms and channel management tools
• Proficiency in Microsoft Office Suite (Excel, Word, and Outlook)
• Experience with room key encoding systems and PBX/switchboard operations
• Ability to use CRM platforms for guest experience management