Front Office Supervisor

Responsibilities

• Supervise and support Front Desk Agents during assigned shifts
• Ensure smooth and efficient guest check-in and check-out processes
• Provide outstanding guest service and resolve inquiries or complaints
• Assist with training, coaching, and mentoring front office team members
• Monitor adherence to Hilton brand standards and hotel policies
• Coordinate with Housekeeping, Maintenance, and Sales departments
• Handle room assignments, upgrades, and inventory management
• Ensure accurate cash handling, billing, and credit card procedures
• Serve as Manager on Duty when required

Requirements

• High school diploma or equivalent
• Minimum 1–2 years of hotel front desk experience
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends, and holidays
• Ability to stand and walk for extended periods

Preferred Qualifications

• Associate degree in Hospitality Management
• Previous supervisory or leadership experience
• Experience with Property Management Systems (PMS) such as OnQ or Opera

Benefits

• Competitive compensation
• Health, dental, and vision insurance (where eligible)
• Paid time off
• Hilton Team Member Travel Program
• Professional development and advancement opportunities

About the Company

Blue Sky Hospitality Solutions manages staffing and operations for premier hospitality brands like Hilton Garden Inn.