Front Office Supervisor

Responsibilities

• Direct daily front office operations and ensure courteous reception service
• Handle guest enquiries, reservations, VIP arrivals, and complaint resolution
• Supervise front cashiers, keys, floats, and cash/credit procedures
• Support training, induction, briefings, and performance development for the team
• Promote hotel facilities, services, and loyalty membership

Requirements

• Experience in front office or hotel reception operations
• Strong guest service and problem-solving skills
• Ability to supervise and support a team
• Knowledge of cash, banking, and accounting procedures
• Right to work in the UK

About the Company

AccorHotel operates the Mercure London Earls Court property, a newly renovated large conferencing and group hotel in Southwest London. The hotel emphasizes caring service, team development, and guest experience across its rooms, events, and food and beverage offerings.