Front Office Supervisor

Responsibilities

• Manage front office functions including reception, cashiering, communications, and reservations
• Supervise and support front office team members and assist with accounting matters
• Greet and escort VIPs, ensuring personalized service and guest satisfaction
• Communicate standard operating procedures, rates, and hotel updates to the team
• Maintain compliance with cash, credit, key control, and guest confidentiality procedures
• Conduct regular inspections of public areas and address credit issues

Requirements

• Minimum 1-2 years of experience in Front Office operations
• Previous supervisory experience preferred
• Strong communication, interpersonal, and leadership skills
• Ability to work a flexible 7-day roster including weekends and public holidays
• Strong personal integrity and ability to work independently

Preferred Qualifications

• Hospitality qualifications
• Strong computer and system skills

Benefits

• Discounted on-site car park while on duty
• Access to confidential Employee Assistance Program
• Reward and recognition programs
• Mentoring and career development opportunities
• Global discounts on hotel accommodation and Food and Beverage

About the Company

Pullman & Mercure Melbourne Albert Park is a dual-brand hotel featuring 378 rooms, diverse dining options, and extensive conference spaces. As part of Accor, we foster a diverse and inclusive workplace committed to hospitality, sustainability, and professional growth.