Front Office Staff

Responsibilities

• Ensure the front desk is tidy and stocked with necessary stationery and materials
• Train, supervise, and support staff including receptionists, security, and call center agents
• Ensure timely and accurate customer service delivery
• Handle specific customer complaints and requests
• Troubleshoot emergencies

Requirements

• Minimum Highschool Graduate or Diploma (D3) in Healthcare Administration, Business Administration, or related field
• Excellent interpersonal skills and ability to handle patient interactions with empathy
• Familiarity with front office management software and Electronic Health Records (EHR) systems
• Proficiency in Microsoft Office Suite, especially Excel and Word
• Ability to work in a fast-paced environment and adapt to unexpected challenges

About the Company

Siloam Hospitals Group (SHG) is a leading private hospital network in Indonesia and has become the benchmark for quality healthcare services in the country.