Front Office Staff

Responsibilities

• Handle visitor questions and direct them to relevant hospital personnel
• Maintain a tidy front desk with necessary stationery and informative materials
• Train, supervise, and support receptionists, security guards, and call center agents
• Ensure timely and accurate customer service delivery
• Manage specific customer complaints and requests
• Troubleshoot emergencies

Requirements

• Highschool Graduate or Diploma (D3) in Healthcare Administration, Business Administration, or a related field
• Excellent interpersonal skills and ability to handle patient interactions with empathy
• Proficiency with front office management software and Electronic Health Records (EHR) systems
• Proficiency in Microsoft Office Suite, especially Excel and Word
• Ability to thrive in a fast-paced environment and adapt to unexpected challenges