Posted 6 hours ago
Front Office Staff
Siloam Hospitals GroupFront Office Staff
Requirements
Bachelor Degree in Healthcare or Business Administration, Interpersonal skills, Front office management software, EHR systems, Microsoft Office Suite
Skills
Healthcarecustomer serviceEHR
About the role
Responsibilities
- Handle visitor questions and facilitate contact with relevant hospital personnel
- Maintain a tidy front desk with necessary stationery and informative materials
- Train, supervise, and support receptionists, security guards, and call center agents
- Ensure timely and accurate customer service delivery
- Manage specific customer complaints and requests
- Troubleshoot emergencies
Requirements
- Minimum Bachelor Degree (S1) in Healthcare Administration, Business Administration, or related field
- Excellent interpersonal skills and ability to handle patient interactions with empathy
- Proficiency with front office management software and Electronic Health Records (EHR) systems
- Proficiency in Microsoft Office Suite, especially Excel and Word
- Ability to thrive in a fast-paced environment and adapt to unexpected challenges
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Siloam Hospitals Group · Semarang
