Front Office Staff

Responsibilities

• Greet patients, visitors, and vendors in a professional manner
• Manage patient registration and verify insurance information
• Schedule and manage appointments using hospital management systems
• Answer phone calls and direct inquiries to appropriate departments
• Collect payments, issue receipts, and maintain financial records
• Maintain accurate patient records using Electronic Health Record (EHR) systems
• Assist with patient admissions and discharges
• Ensure the reception area is clean and compliant with safety standards
• Handle patient complaints and escalate when necessary
• Support administrative functions including data entry and filing

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field
• Prior experience in hospital, hotel, or airport front desk roles preferred
• Proficient in Microsoft Office Suite and EHR software
• Excellent interpersonal and communication skills
• Ability to multitask in a fast-paced environment
• Fluent in English (written and spoken)
• Strong organizational skills and attention to detail
• Professionalism and empathy

About the Company

Located in the business district of South Jakarta, Siloam Hospitals Simatupang is a trusted private hospital providing quality healthcare services in cardiology, neurosciences, orthopaedics, and radiation oncology.