Front Office Staff

Responsibilities

• Handle visitor questions and direct them to relevant hospital personnel
• Maintain a tidy front desk with necessary stationery and informative materials
• Train, supervise, and support receptionists, security guards, and call center agents
• Ensure timely and accurate customer service delivery
• Manage specific customer complaints and requests
• Troubleshoot emergencies

Requirements

• Minimum Bachelor Degree in Healthcare Administration, Business Administration, or a related major
• Excellent interpersonal skills and ability to provide empathetic customer service
• Familiarity with front office management software and Electronic Health Records (EHR) systems
• Proficiency in Microsoft Office Suite, especially Excel and Word
• Ability to thrive in a fast-paced environment and adapt to unexpected challenges

About the Company

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider, offering international quality healthcare services to nearly two million patients annually.