Front Office Staff

Responsibilities

• Handle visitor questions and facilitate contact with relevant hospital personnel
• Maintain a tidy front desk with necessary stationery and informative materials
• Train, supervise, and support staff including receptionists, security, and call center agents
• Ensure timely and accurate customer service delivery
• Manage specific customer complaints and requests
• Troubleshoot emergencies

Requirements

• Minimum Highschool Graduate or Diploma (D3) in Healthcare Administration, Business Administration, or related field
• Excellent interpersonal skills with professionalism and empathy
• Familiarity with front office management software and Electronic Health Records (EHR) systems
• Proficiency in Microsoft Office Suite, especially Excel and Word
• Ability to thrive in a fast-paced environment and adapt to unexpected challenges

About the Company

Siloam Hospitals Asri utilizes advanced techniques and technology to provide top-tier surgical services for urological conditions. Established in 2008, it has become a leading urological surgical hospital in Indonesia.