Posted 5 hours ago
Front Office Staff
Siloam Hospitals GroupFront Office Staff
Requirements
D4 or S1 degree, Interpersonal skills, EHR systems familiarity, Microsoft Office proficiency
Skills
customer serviceEHRMicrosoft Office
About the role
Responsibilities
- Handle visitor questions and direct them to relevant hospital personnel
- Maintain a tidy front desk with necessary stationery and informative materials
- Train, supervise, and support receptionists, security guards, and call center agents
- Ensure timely and accurate customer service delivery
- Manage specific customer complaints and requests
- Troubleshoot emergencies
Requirements
- Minimum D4 or S1 degree in any major
- Excellent interpersonal skills and ability to provide empathetic customer service
- Familiarity with front office management software and Electronic Health Records (EHR) systems
- Proficiency in Microsoft Office Suite, especially Excel and Word
- Ability to thrive in a fast-paced environment and adapt to unexpected challenges
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Siloam Hospitals Group · Balikpapan
