Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via phone
• Greet patients promptly and manage professional office interactions
• Answer internal and external phone calls with courtesy and urgency
• Verify insurance authorizations and build accurate flow sheets
• Process patient check-outs and collect payments according to procedures
• Manage patient flow to maximize office efficiency
• Perform daily reconciliations, end-of-day closing, and cash drawer counts
• Comply with all company policies and HIPAA regulations
• Perform general office duties and cleaning as assigned

Requirements

• Minimum of 1 year in a customer or patient-facing role
• High school diploma or GED
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Ability to pass a state-required background check
• Ability to provide proof of identity and right to work in the US
• Physical ability to walk, sit, stand, bend, and lift up to 25 lbs

Preferred Qualifications

• Previous medical office experience
• Previous ophthalmic experience

About the Company

EyeCare Partners is an equal opportunity/affirmative action employer.