Front Office Specialist

Responsibilities

• Act as the first point of contact to provide a world-class Total Patient Experience
• Greet patients promptly and provide exceptional customer service in person and via phone
• Manage patient flow and answer internal and external phone calls with urgency and courtesy
• Perform administrative tasks including checking out patients and collecting payments
• Verify insurance authorizations and build accurate flow sheets
• Complete daily reconciliations, including closing the day and counting the cash drawer
• Maintain compliance with all company policies and HIPAA regulations
• Perform general office duties and maintain a clean clinical environment

Requirements

• High school diploma or GED required
• Minimum of 1 year of experience in a customer service or patient-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience working in a medical office
• Previous experience in an ophthalmic clinical setting

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, contact lens exams, and specialized treatments for conditions like glaucoma and cataracts. We are dedicated to delivering a superior patient experience through professional service and high-quality eyewear solutions.