Front Office Specialist

Responsibilities

• Serve as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via telephone
• Greet patients promptly and manage professional office communications
• Answer internal and external phone calls with courtesy and urgency
• Verify insurance authorizations and maintain accurate flow sheets
• Manage patient check-in/out processes and collect payments according to procedure
• Coordinate patient flow to maximize office efficiency and minimize wait times
• Perform daily financial reconciliations and cash drawer management
• Maintain compliance with all company policies and HIPAA regulations

Requirements

• High school diploma or GED
• Minimum of 1 year of experience in a customer-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience working in a medical office setting
• Previous experience in an ophthalmic clinical environment

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, contact lens fittings, and specialized treatments for conditions like glaucoma and cataracts. We are dedicated to delivering a superior patient experience through professional service and high-quality clinical care.