Front Office Specialist

Responsibilities

• Act as the first point of contact to provide a world-class patient experience
• Manage administrative check-in and check-out responsibilities
• Greet patients promptly and provide exceptional customer service in person and via phone
• Answer internal and external phone calls with courtesy and professionalism
• Verify insurance authorizations and build accurate flow sheets
• Collect patient payments and perform daily cash drawer reconciliations
• Manage patient flow to maximize office efficiency and service quality
• Comply with all company policies and HIPAA regulations

Requirements

• High School Diploma or GED
• Basic computer proficiency, including Microsoft Excel, Word, and Outlook
• Strong written and verbal communication skills in English
• Mathematical skills for payment collection and reconciliations
• Ability to work a flexible schedule, including various days and hours as needed
• Detail-oriented with a professional attitude and reliable attendance

Benefits

• Competitive base pay ($16-17 per hour) plus commission and bonuses
• Full benefits package including Medical, Vision, Dental, and Life Insurance
• 401k with employer matching
• Paid Time Off and Paid Holidays
• Optical Education Reimbursement
• Paid Maternity Leave

About the Company

Clarkson Eyecare provides comprehensive eye care services, including exams, frames, contact lenses, and specialized treatments. We are dedicated to delivering a "Total Patient Experience" through professional service and clinical excellence.