Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via telephone
• Manage patient check-in and check-out processes, including collecting payments
• Answer internal and external phone calls with prompt and courteous service
• Verify insurance authorizations and maintain accurate flow sheets
• Manage patient flow within the office to maximize efficiency
• Perform daily reconciliations and cash drawer close-out procedures
• Maintain compliance with all company policies and HIPAA regulations
• Assist with general office duties and clinical cleaning as assigned

Requirements

• High school diploma or GED required
• Minimum of 1 year of experience in a customer-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience in a medical office setting
• Previous experience in ophthalmic services

About the Company

Clarkson Eyecare provides comprehensive eye care services, including exams, contact lenses, and eyewear. We are dedicated to delivering a superior patient experience through professional service and clinical excellence.