Front Office Specialist

Responsibilities

• Act as the first point of contact to provide a world-class Total Patient Experience
• Greet patients promptly and provide exceptional customer service in person and via phone
• Manage patient flow and answer internal and external phone calls with urgency and courtesy
• Perform administrative tasks including checking out patients and collecting payments
• Verify insurance authorizations and build accurate flow sheets
• Complete daily reconciliations, including closing the day and counting down the cash drawer
• Maintain office cleanliness and comply with all company policies and HIPAA regulations

Requirements

• High school diploma or GED required
• Minimum of 1 year of experience in a customer-facing role or equivalent combination of education and experience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience in a medical office setting
• Previous experience in an ophthalmic environment

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, contact lens exams, and specialized treatments for conditions like glaucoma and cataracts. We are dedicated to delivering a superior patient experience through professional service and high-quality clinical care.