Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via telephone
• Greet patients promptly and manage professional office atmosphere
• Answer internal and external phone calls with courtesy and urgency
• Verify insurance authorizations and build accurate flow sheets
• Check out patients and collect payments according to established procedures
• Manage patient flow to maximize office efficiency
• Perform daily reconciliations, end-of-day closing, and cash drawer counts
• Comply with all company policies and HIPAA regulations
• Perform general office duties and cleaning as assigned

Requirements

• High school diploma or GED
• Minimum of 1 year in a customer-facing or patient-facing role
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Ability to pass a background check
• Legal authorization to work in the United States

Preferred Qualifications

• Previous medical office experience
• Previous ophthalmic experience

About the Company

Clarkson Eyecare provides comprehensive eye care services, including exams, eyewear, and specialized treatments for conditions like glaucoma and cataracts.