Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via telephone
• Manage patient flow and ensure efficient communication within the office
• Answer internal and external phone calls with prompt and courteous service
• Verify insurance authorizations and build accurate flow sheets
• Process patient check-outs and collect payments according to established procedures
• Perform daily financial reconciliations and cash drawer close-outs
• Maintain compliance with all company policies and HIPAA regulations
• Assist with general office duties and maintaining a clean clinical environment

Requirements

• High school diploma or GED
• Minimum of 1 year of experience in a customer service or patient-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience working in a medical office setting
• Previous experience in an ophthalmic or eye care environment

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, eyewear, and specialty contact lens care. We are dedicated to delivering a superior patient experience through professional service and clinical excellence.