Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience.
• Provide exceptional customer service in person and via telephone.
• Greet patients promptly and manage the check-in/out process to ensure smooth clinical flow.
• Answer internal and external phone calls with courtesy and professionalism.
• Verify insurance authorizations and build accurate patient flow sheets.
• Collect patient payments and perform daily cash drawer reconciliations.
• Manage patient flow and maintain effective communication to maximize office efficiency.
• Comply with all company policies and HIPAA regulations.

Requirements

• High school diploma or GED.
• Minimum of 1 year of experience in a customer service or patient-facing role.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Ability to pass a background check as required by the state.
• Ability to provide proof of identity and right to work in the United States.

Preferred Qualifications

• Previous experience working in a medical office setting.
• Prior experience in an ophthalmic or eye care environment.

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, eyewear, and specialty treatments. We are dedicated to delivering a superior patient experience through professional service and clinical excellence.