Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via telephone
• Manage patient flow and office communication to maximize clinical efficiency
• Handle administrative tasks including answering phones and greeting patients
• Verify insurance authorizations and build accurate flow sheets
• Process patient check-outs and collect payments according to company procedures
• Perform daily financial reconciliations and cash drawer management
• Maintain compliance with all company policies and HIPAA regulations

Requirements

• High school diploma or GED
• Minimum of 1 year of experience in a customer service or patient-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience working in a medical office setting
• Prior experience in an ophthalmic clinical environment

About the Company

Clarkson Eyecare is dedicated to providing comprehensive eye care services, ranging from routine exams to specialized treatments. We focus on delivering a superior patient experience through professional service and clinical excellence.