Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience
• Provide exceptional customer service in person and via telephone
• Manage patient check-in and check-out processes to ensure smooth clinical flow
• Answer internal and external phone calls with prompt and courteous service
• Verify insurance authorizations and build accurate flow sheets
• Collect patient payments and perform daily cash drawer reconciliations
• Maintain office efficiency by managing patient flow and communicating with clinical staff
• Comply with all company policies and HIPAA regulations

Requirements

• High school diploma or GED
• Minimum of 1 year of experience in a customer service or patient-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience working in a medical office setting
• Prior experience in an ophthalmic or eye care environment

About the Company

Clarkson Eyecare provides comprehensive eye care services, including eye exams, eyewear, and specialty treatments. As part of the EyeCare Partners network, we are dedicated to delivering a superior patient experience through professional clinical care and exceptional service.