Front Office Specialist

Responsibilities

• Act as the first point of contact to provide a world-class patient experience
• Greet patients promptly and manage professional in-person and phone interactions
• Answer internal and external phone calls with courtesy and urgency
• Manage patient flow and communication to maximize office efficiency
• Verify insurance authorizations and build accurate flow sheets
• Process patient check-outs and collect payments according to company procedures
• Perform daily financial reconciliations and cash drawer management
• Maintain compliance with all company policies and HIPAA regulations

Requirements

• High school diploma or GED
• Minimum of 1 year of experience in a customer service or patient-facing role
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Ability to pass a background check as required by the state
• Ability to provide proof of identity and right to work in the United States

Preferred Qualifications

• Previous experience working in a medical office
• Prior experience in an ophthalmic clinical setting

About the Company

Clarkson Eyecare provides comprehensive eye care services, including exams, eyewear, and specialty treatments. We are dedicated to delivering a "Total Patient Experience" through professional service and clinical excellence.