Front Office Specialist

Responsibilities

• Act as the first point of contact to deliver a world-class Total Patient Experience.
• Provide exceptional customer service in person and via telephone.
• Manage patient flow and office communication to maximize clinical efficiency.
• Handle administrative tasks including answering phones, checking in/out patients, and collecting payments.
• Verify insurance authorizations and maintain accurate flow sheets.
• Perform daily financial reconciliations and cash drawer management.
• Comply with all company policies and HIPAA regulations.

Requirements

• High school diploma or GED.
• Minimum of 1 year of experience in a customer service or patient-facing role.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Ability to pass a background check and provide proof of right to work in the United States.
• Ability to perform physical tasks including walking, standing, and lifting up to 25 lbs.

Preferred Qualifications

• Previous experience working in a medical office setting.
• Prior experience in an ophthalmic or eye care environment.

About the Company

Clarkson Eyecare provides comprehensive eye care services, including exams, eyewear, and specialty treatments. As part of the EyeCare Partners network, we are dedicated to delivering a superior patient experience through professional clinical care and exceptional service.