Front Office Receptionist

Responsibilities

• Welcome guests with warmth and professionalism, creating an excellent first impression
• Manage check-ins, check-outs, billing, and payment processing efficiently
• Respond to guest inquiries and provide information on hotel services and local attractions
• Handle guest concerns and complaints with empathy and courtesy
• Maintain accurate guest records and keep the front desk organized and presentable
• Coordinate with other departments to ensure smooth guest experiences

Requirements

• Previous hospitality or front office experience preferred
• Strong interpersonal and communication skills
• Excellent organisational skills and attention to detail
• Fluent in English
• Proficiency in Opera is desirable
• Right to work in the UK

Preferred Qualifications

• Additional language skills
• Experience in a luxury hotel environment
• A strong passion for delivering exceptional guest service

Benefits

• Competitive compensation package with departmental incentives and annual bonus
• Free stays in the UK or Ireland
• Employee discount rates at Accor properties worldwide
• Complimentary meals while on duty
• Training, development, and global growth opportunities

About the Company

Sofitel London St James offers a refined luxury experience with playful elegance, where exceptional service and a supportive, inclusive culture are at the heart of everything we do.